How you can protect yourself

Choose your method of 2-Step Verification

Using an extra layer of security helps prevent someone from accessing your account using a stolen or compromised password. 2-Step Verification offers protection by requiring two authentication steps that help verify that the person requesting access is who they say they are. 

When logging in to your account with a username and password, you will be required to provide this second form of verification. This helps ensure that the account access request came from you. 

Choose the verification method that works best for you in Security Settings in Profile after logging in to your account on the secure site on ameriprise.com.

Use passkeys

Passkeys replace using a password and act as a more secure and convenient first step in account authentication. Using your unique biometrics (fingerprint or facial recognition) or device screen lock, like a PIN (personal identification number), passkeys unlock your device(s) and sign in to your online accounts.  

When using passkeys, 2-Step Verification is generally not required when logging in, but may be in certain situations. Add a passkey in Profile Security Settings to enhance your account security and simplify account access.

Activate security alerts

Account alerts provide real-time transaction updates and help you stay informed of suspicious activity.

Activate and manage your alert preferences by logging in to your account, navigating to Profile and selecting Alerts.

Use secure communication

Secure messaging

Register for online access to safely and securely communicate with us. Through the Message Center, built-in security and privacy features allow you and your financial advisor, along with members of their staff, to safely exchange sensitive information.

Email communication

We send you client security and service emails to keep you informed of security best practices and details on account activity. To help ensure you receive emails from Ameriprise Financial take these steps to add our email address to your safe sender list. 

Update your contact information

Help protect your account by ensuring your information is accurate. Be sure to add a mobile number, which will help you verify your identity, recover your account or receive security alerts.

To confirm or edit your information, log in to your account and navigate to your Profile.

Go paperless

Online security experts recommend going paperless to help reduce the amount of confidential information mailed to your home. To go paperless, log in to your account, go to Profile, and select Communication Preferences to see your Document Delivery options. 

Once you are enrolled, you will receive an email notification when your documents are ready to view. You can review your documents securely online by logging in to your account and going to Documents. You will be able to print copies of your statements and documents if you’d like.

Protect yourself with preventative measures

Ameriprise Financial has safeguards in place to help keep your accounts safe and secure. However, maintaining your security is a partnership. Take preventative measures to keep your information safe by activating security features and exercising online best practices. Together we can help you stay protected against bad actors.