Working with my advisor
Electronic signature (eSign)
Frequently asked questions
What is electronic signature?
Electronic signature, also referred to as eSignature or eSign, is a secure and efficient way to sign documents online without having to print, sign and send paper copies in for processing.
How will I know when a new document is ready for me to eSign?
An email alert will be sent to account owners, and an alert will be published in the secure site on ameriprise.com.
How long will documents be available for me to eSign?
- Annuities – Documents will be available to sign for up to 10 days.
- Bank – Documents will be available to sign for up to 30 days.
- All Others – Documents will be available to sign for 60 days after account setup.
An email notification will list the date by which a signature is required.
Will I get a paper copy of the document I electronically signed?
An electronically signed document will not be mailed. Once electronically signed, the document will be available online for 60 days. Save and/or print the document prior to the 60-day expiration for future use. Contact your financial advisor for documents electronically signed more than 60 days ago.
How can I get a copy of a document I signed electronically that is no longer available online?
Contact your financial advisor for copies of documents signed more than 60 days ago.
How can I ensure I will receive email alerts for documents that need my eSign?
For detailed information on email alerts, see steps to help ensure you receive emails from Ameriprise Financial.
Can I provide my consent to use eSign all the time?
Consent is required every time a document is available for eSign.
I would like to use eSign, but my co-account holder does not want to. Can I still use eSign?
All account holders must either consent to eSign or all must physically sign a paper document.
Do I need any special software to use eSignature?
The only software needed is the most recent version of one of the following browsers:
How do I print or save the documents that I sign electronically?
After successfully signing, select the Print button. From the print window, select printer and printing options. To save the document, in the print window, select Save as PDF in the Destination or Printer dropdown menu.