Steps to report fraudulent activity

Ameriprise Accounts

Ameriprise Visa ATM/debit card

Call 888.356.1006 for lost/stolen card support 

Available 24 hours a day, 7 days a week 

Ameriprise^® Visa Signature^® Credit Card Program

New Claims: Call 866.879.4005 to report a new fraud claim 
Available 24 hours a day, 7 days a week 

Existing Claims: Call 800.260.8469 for support on an existing fraud claim 

 
Ameriprise Financial investment account

RiverSource Annuity and life insurance account

Ameriprise Bank, FSB bank account 

Mon-Fri 7:00 a.m. CT - 9:00 p.m. CT

Sat-Sun 7:00 a.m. CT - 7:00 p.m. CT

Call 800.862.7919 and request to speak to a representative

Outside of business hours

Call 877.463.2265, choose option 5 and leave a voicemail (Please note: If you are calling to report an unauthorized ACH transaction or wire transfer, please provide details in the voicemail message so an investigator can begin loss prevention or recovery measures as soon as the receiving financial institution opens.) 

Alternatively, you may complete a Fraud Reporting Form in the secure site virtual assistant.

You can expect a call back on the next business day.

Non-Ameriprise Accounts

If you have been the victim of fraud outside of Ameriprise, call 800.862.7919 to inquire about additional security measures to help protect your Ameriprise accounts. Representatives are available: 

• Mon-Fri 7:00 a.m. CT - 9:00 p.m. CT  
• Sat-Sun 7:00 a.m. CT - 7:00 p.m. CT 

Also, be sure to contact your financial advisor.

Suspicious email from Ameriprise or your advisor

You are unsure if the email is legitimate

Check the list of safe email addresses that are used by Ameriprise Financial. 

You have responded to the email with your account or personal information

Call 800.862.7919 and request to speak to a representative during regular business hours: 

• Mon-Fri 7:00 a.m. CT - 9:00 p.m. CT  
• Sat-Sun 7:00 a.m. CT - 7:00 p.m. CT

You have not responded to the email

Forward the email to anti.fraud@ampf.com. Do not remove the original subject line or change the email in any way when forwarding.

Watch for an auto-generated reply to let you know we’ve received your email. If we confirm the email is fraudulent, we will take appropriate action immediately.