Ameriprise® Visa Signature® Credit Card Program FAQs

Listed below are questions commonly asked about the Ameriprise Visa Signature Credit Card Program. If you need additional help, please contact Cardmember Services at 833.396.7253.

Who issues the Ameriprise Visa Signature credit card program?

Ameriprise has partnered with Elan Financial Services to provide the Ameriprise Visa Signature credit card program. Elan Financial Services issues the cards and provides related products and services directly to Ameriprise clients.

Who is Elan?

Established in 1968, Elan has been America’s leading agent credit card issuer for more than 50 years. Elan partners with 1,400 financial services firms to issue and service credit card accounts. Elan provides excellent client support, including 100% U.S.-based call centers, open 24/7.

Where is my Ameriprise Visa Signature credit card accepted?

Visa is widely accepted around the globe. You can use your Visa card at more than 46 million locations worldwide.

How do I apply for an Ameriprise Visa Signature credit card?

1. Online: To apply for a card:

  1.  Visit ameriprise.com/cards
  2.  Visit Ameriprise.com and navigate to "Products", "Ameriprise Bank", "Credit Cards" to view the products available. Select the card(s) you'd like to apply for and click "Log in and Apply now" to begin the process. 

2. Financial advisor: Talk with your financial advisor about which card is right for you and how to get the most from the program. If you can receive text messages on your mobile device, your advisor can walk you through the application process using your device. 

3. Ameriprise app: Open the Ameriprise app, select the "More" icon, navigate to “Products" and click "Banking and Cash Management", and then choose “Credit Cards” to view the products available. Select the card(s) you’d like to apply for and click “Apply now” to begin the process. 

4. By phone: Call 800.736.7523.

How do I activate my Ameriprise Visa Signature credit card account?

Visit ameriprise.com/activatecard or call 800.553.7650 to activate your card.

Once my Ameriprise Visa Signature credit card account is activated, how can I use it?

You can use your online account to set alerts, pay your bill, add travel notes, request a Cardmember Agreement and more.

To access your account, log in to ameriprise.com on any web browser and select your card. 

You can also access your account information using the free Ameriprise app. To download the most recent version of the Ameriprise app directly to your device, visit the app store available on your device. You can also download the app by visiting ameriprise.com/mobile using the web browser on your mobile device and choosing a download option.

How do I access my statements online?

Log in to the secure site on ameriprise.com, from the overview page, select your credit card. Click “View Statements" which will take you to the Elan Financial card online statements page. Click on any of the statements to download them. Your Ameriprise Visa Signature credit card statements are available online going back 18 months from the current date.

Can I mail payments?

Yes. If you prefer to mail payments, send them to:

Cardmember Services
P.O. Box 790408
St. Louis, MO 63179-0408

Why am I being redirected to the Elan Financial Services website to view my card information?

Ameriprise has partnered with Elan Financial Services to issue and service the Ameriprise Visa Signature credit card Program. As a result, your credit card account information is displayed within the Elan Financial Services website. We encourage you to read the Elan Financial Services security and privacy policies listed on their website. 

Who do I contact with questions about my Ameriprise Visa Signature credit card account?

If you have questions or need assistance with your card, please contact Cardmember Services at 833.396.7253.

How do I set up automatic bill pay?

To set up automatic payments using your card for recurring bills like insurance premiums, cell phone, and gym memberships, contact the respective service providers. Once automatic payments are set up, you won’t have to worry about due dates, late fees, service interruptions, checks — or stamps. It’s convenient, easy and secure. Plus, you’ll earn Ameriprise Rewards Points just for paying your bills! To learn more about the Ameriprise Rewards Program, visit ameriprise.com/rewards.

How do I report a lost or stolen card?

Contact Cardmember Services at 833.396.7253. From outside the U.S., call collect at 701.461.0223.

How can I learn more about getting the most from my Ameriprise Visa Signature credit card?

The Ameriprise Visa Signature credit card Program brings rich rewards exclusively for Ameriprise clients, including the chance to earn Ameriprise Rewards Points, cash back, travel benefits, Visa membership perks and much more. Plus, by using an Ameriprise card, you can strategize with your Ameriprise financial advisor on how to use credit to support your long-term goals. Visit ameriprise.com/rewards to learn more about the Ameriprise Rewards Program, and/or talk with your advisor today.

How do I get unlimited 2.5% cash back value with the Ameriprise Premier Visa Signature credit card?

Ameriprise Premier Visa Signature cardholders earn 2 Rewards Points for every $1 spent in eligible Net Purchases.2 If you chose to redeem for cash back into an eligible Ameriprise account, you will receive 1.25% cash back per Rewards Point.

2 Rewards Points * 1.25% = 2.5% cash back value per $1 of spend. For example: If you spend $15,000 on eligible Net Purchases, you’ll earn 30,000 Rewards Points; and if you choose to redeem these Rewards Points earned for cash back into an Eligible Ameriprise Account, you will receive $375.

Visit ameriprisecreditcard.com/new for more details including terms and conditions.

What is the Priority PassTM Membership for Ameriprise Premier Visa Signature cardmembers and how do I enroll?3

Ameriprise Premier Visa Signature cardmembers will receive a complimentary 12-month Priority PassTM digital membership annually, providing access to more than 1,800 airport lounges and travel experiences worldwide.3

You must enroll at: prioritypass.com/ameriprise to activate the membership benefit. Your Ameriprise Premier Visa Signature credit card will be charged a lounge visit fee for each lounge visit by you and each of your guests.

You will need to enter your 16-digit Ameriprise Premier Visa Signature card number to log in and access the Priority Pass member website where you can access membership benefit details, lounge locations, purchase entry passes and more.

What travel protection benefits are available with my Ameriprise Visa Signature card, and what do I need to do to use them?

Travel protection benefits vary by Ameriprise Visa Signature card. To be eligible for any travel protection coverage, you must use your eligible Ameriprise Premier Visa Signature or Ameriprise Visa Signature card to purchase or secure the covered travel arrangements. Terms, conditions and exclusions apply.

Please refer to mycardgtb.com/ameriprisepremier for Ameriprise Premier Visa Signature cardmembers and mycardgtb.com/ameriprisevs for Ameriprise Visa Signature cardmembers to view the Guide to Benefits for further card benefit details including full terms and conditions.

 

  • Ameriprise Premier Visa Signature cardmembers receive:
    • Priority PassTM Membership: A complimentary 12-month digital membership providing access to more than 1,800 airport lounges and travel experiences worldwide. Enrollment is required at prioritypass.com/ameriprise.3
    • Trip Delay Reimbursement: Reimbursement of up to $300 per ticket for eligible expenses such as meals, lodging, and transportation when a covered trip is delayed more than 12 hours.4
    • Trip Cancellation and Interruption: Reimbursement for eligible non-refundable passenger fares if a covered trip must be canceled or interrupted due to a covered reason, such as illness, injury, death, or common carrier default.4
    • Baggage Delay Reimbursement: Reimbursement of up to $100 per day for up to three days when checked baggage is delayed more than four hours.4
  • Ameriprise Visa Signature cardmembers receive:
    • Trip Delay Reimbursement: Reimbursement of up to $300 per ticket for eligible expenses when a covered trip is delayed more than 12 hours.5

 

What is Purchase Security with Porch Piracy Protection?4,5

This new benefit helps protect eligible purchases made with your Ameriprise Premier Visa Signature or Ameriprise Visa Signature card and your items can be covered against theft or damage up to the full purchase price within 90 days from the purchase date.4,5

Coverage includes Porch Piracy Protection in the event your item is stolen from its delivery location. The benefit will reimburse you up to $1,000 per claim and $10,000 per cardholder.

Please refer to mycardgtb.com/ameriprisepremier for Ameriprise Premier Visa Signature cardmembers and mycardgtb.com/ameriprisevs for Ameriprise Visa Signature cardmembers to view the Guide to Benefits for further card benefit details including full terms and conditions.

Ameriprise Credit Card Program Sept. 14, 2026 Update FAQs

What's changing with my Ameriprise Visa Signature card on Sept. 14, 2026?

Beginning Sept. 14, 2026, cardmembers will receive enhanced rewards and new benefits. Depending on your card type, changes include:

Ameriprise® Premier Visa Signature® card

  • New – Earn 2 Rewards Points (formerly 1.5 Rewards Points) for every $1 you spend in eligible Net Purchases.2
  • New – Get unlimited 2.5% cash back value – no caps, no categories – per eligible net $1 spent when you redeem Rewards Points into eligible Ameriprise accounts, a 25% increase in redemption value.1
  • New – Priority PassTM Membership3 – a $99 value.
    •  Includes a complimentary 12-month Priority Pass digital membership with access to 1,800+ airport lounges and experiences worldwide, regardless of the travel class or airline you’re flying.
    • Member’s Ameriprise Premier Visa Signature credit card will be charged a lounge visit fee for the member and each guest.
  • New – Travel protections, including Trip Cancellation and Interruption, Trip Delay Reimbursement and Baggage Delay Reimbursement.4
  • New – Purchase Security with Porch Piracy Protection.4
  • Get 25% more cash back value when Rewards Points are redeemed into eligible Ameriprise accounts.6
  • Visit ameriprisecreditcard.com/new for more details about the new benefits.

Ameriprise® Visa Signature® card

  • Earn 1 Rewards Point per $1 spent on eligible Net Purchases.7
  • Get 25% more cash back value when Rewards Points are redeemed into eligible Ameriprise accounts.6
  • New – Trip Delay Reimbursement benefit.5
  • New – Purchase Security with Porch Piracy Protection.5
  • Visit ameriprisecreditcard.com/new for more details about the new benefits.
Will I receive a new card?

No, you may continue to use your existing card as you do today.

Do I need to enroll to receive the new rewards?

No, the enhanced rewards structure will apply automatically beginning Sept. 14, 2026. Simply continue using your card for all your everyday purchases.

Who do I call if I have questions about my new benefits?

Should you still have questions about your new benefits, you may call the number on the back of the card for assistance.

Can I upgrade my Ameriprise Visa Signature card to an Ameriprise Premier Visa Signature card?

You may contact the number on the back of your card to request an upgrade.

1 The 2.5% cash back rewards value applies only to Rewards Points redeemed for a deposit into an Eligible Ameriprise Account. You earn 2 Rewards Points for each $1 spent in eligible net purchases. If you choose to redeem for cash back into an Eligible Ameriprise Account, you will receive 1.25% cash back per Rewards Point when doing so. $1 spend = 2 Rewards Points earned. 2 Rewards Points * 1.25% = 2.5% cash back per $1 of spend. Example: If you spend $15,000 on eligible net purchases, you’ll earn 30,000 Rewards Points; and if you choose to redeem these Rewards Points earned for cash back into an Eligible Ameriprise Account, you will receive $375. Redemptions into an Eligible Ameriprise Account occur in 30,000 Rewards Points increments.

Eligible Ameriprise accounts include eligible open and active Ameriprise® Active Portfolios investments, Ameriprise® Strategic Portfolio Services (SPS) Advantage account, Ameriprise® SPS Advantage with ONE Features account, Ameriprise® SPS Advisor, Ameriprise ONE® Financial Account, Ameriprise® Brokerage account, Ameriprise® Cash Reserve Certificate account, Master Funding Account, Select Separate Account (SSA), Ameriprise® SmartTrade account, Ameriprise® SmartTrade with ONE Features account and Vista Separate Account (each “Ameriprise Account”) held individually, jointly or by revocable living trust within Ameriprise rewards account holder’s primary household group (each “Eligible Ameriprise Account”). Ameriprise Accounts held by any corporation, partnership, irrevocable trust and other entity type as well as any Individual Retirement Account, other retirement plan and 529 plan are not eligible for this cash back redemption option. The list of Eligible Ameriprise Account and ownership types may change at any time in our sole discretion without notice, unless otherwise required by law. For details, please see Ameriprise Rewards Program Terms and Conditions available at ameriprise.com/rewards-terms-and-conditions.

The redemption value is different if you choose to redeem your Rewards Points for rewards other than cash back such as gift cards, merchandise, statement credit and travel options. Reward Points redemption minimums as well as other restrictions may apply. Full details appear in the Rewards Program Terms and Conditions located at ameriprise.com/rewards-terms-and-conditions.

 

2 You will earn 2 Rewards Points per $1 spent in eligible net purchases (net purchases are purchases minus credits and returns). Not all transactions are considered to be Purchases and eligible to earn Rewards Points, such as transactions posting as Convenience Checks; Balance Transfers; Advances (including ATM withdrawals, wire transfers, traveler's checks, money orders, foreign cash transactions, betting transactions, and lottery tickets); interest charges and fees; credit insurance premiums; and transactions to (i) fund certain prepaid card products, (ii) buy currency from the U.S. Mint, or (iii) buy cash convertible items. Rewards Points that are earned through the use of the account but not redeemed will expire and be forfeited five (5) years from the end of the calendar month in which the earned Rewards Points post to your Rewards account, unless otherwise required by law. Rewards Points will be redeemed and expired on a first-in, first-out basis. Refer to your Rewards Program Terms and Conditions located at ameriprise.com/rewards-terms-and-conditions for additional information.

 

3 Certain terms, conditions, and exclusions apply. Number of lounges and experiences is subject to change. Cardmembers must enroll at prioritypass.com/ameriprise to receive a 12-month Priority Pass™ Select membership to access airport VIP lounges that participate in the Priority Pass Select program. Enrollment with no membership fee is limited to one account cardmember (including authorized users). Cardmembers must use the Ameriprise Premier Visa Signature credit card to purchase Priority Pass lounge entry. Please refer to the Guide to Benefits mycardgtb.com/ameriprise for further card benefit details including full terms and conditions.

 

4 Certain terms, conditions and exclusions apply. In order for coverage to apply you must use your Ameriprise Premier Visa Signature Card to secure transactions. Please refer to the Guide to Benefits (mycardgtb.com/ameriprisepremier) for further card benefit details including full terms and conditions.

 

5 Certain terms, conditions and exclusions apply. In order for coverage to apply you must use your Ameriprise Visa Signature Card to secure transactions. Please refer to the Guide to Benefits (mycardgtb.com/ameriprisevs) for further card benefit details including full terms and conditions.

 

6 If you choose to redeem your earned Rewards Points for cash back into an Eligible Ameriprise Account, you will receive 25% more cash back value per Rewards Point than if you redeem for statement credit. 

 

Statement Credit: When you redeem your earned Rewards Points for statement credit, 1 Rewards Point is worth $0.01. Redemption minimum starts at 10,000 Rewards Points. Redemptions over 10,000 Rewards Points must be made in increments of 100 Rewards Points. 10,000 Rewards Points are worth $100; 30,000 Rewards Points are worth $300 when redeemed for statement credit.

 

Cash back into an Eligible Ameriprise Account: When you redeem your earned Rewards Points for cash back into an Eligible Ameriprise Account, 1 Rewards Point is worth $0.0125. Redemptions occur in 30,000 Rewards Points increments. With the 25% additional cash value when redeemed into an Eligible Ameriprise Account, 30,000 Rewards Points are worth $375. Eligible Ameriprise accounts include eligible open and active Ameriprise® Active Portfolios investments, Ameriprise® Strategic Portfolio Services (SPS) Advantage account, Ameriprise ONE® Financial Account, Ameriprise® Brokerage account and Ameriprise® Cash Reserve Certificate account (each “Ameriprise Account”) held individually, jointly or by revocable living trust within Ameriprise rewards account holder’s primary household group (each “Eligible Ameriprise Account”). Ameriprise Accounts held by any corporation, partnership, irrevocable trust and other entity type as well as any Individual Retirement Account, other retirement plan and 529 plan are not eligible for this cash back redemption option. The list of Eligible Ameriprise Account and ownership types may change at any time in our sole discretion without notice, unless otherwise required by law. For details, please see Ameriprise Rewards Program Terms and Conditions available at ameriprise.com/rewards-terms-and-conditions.

 

The redemption value is different if you choose to redeem your Rewards Points for rewards other than cash back such as gift cards, merchandise, and travel options. Reward Points redemption minimums as well as other restrictions may apply. Full details appear in the Rewards Program Terms and Conditions located at ameriprise.com/rewards-terms-and-conditions. 

 

7 You will earn 1 Rewards Point per $1 spent in eligible net purchases (net purchases are purchases minus credits and returns). Not all transactions are considered to be Purchases and eligible to earn Rewards Points, such as transactions posting as Convenience Checks; Balance Transfers; Advances (including ATM withdrawals, wire transfers, traveler's checks, money orders, foreign cash transactions, betting transactions, and lottery tickets); interest charges and fees; credit insurance premiums; and transactions to (i) fund certain prepaid card products, (ii) buy currency from the U.S. Mint, or (iii) buy cash convertible items. Rewards Points that are earned through the use of the account but not redeemed will expire and be forfeited five (5) years from the end of the calendar month in which the earned Rewards Points post to your Rewards account, unless otherwise required by law. Rewards Points will be redeemed and expired on a first-in, first-out basis. Refer to your Rewards Program Terms and Conditions located at ameriprise.com/rewards-terms-and-conditions for additional information.

 

Elan Financial Services is the creditor and issuer of Ameriprise® Visa Signature® credit cards, pursuant to a license from Visa U.S.A. Inc., and does not administer the account Rewards Program.

 

Ameriprise Bank, FSB administers all operational aspects of the Rewards Program. Please visit ameriprise.com/rewards for the Ameriprise Rewards Program Terms and Conditions details. Offers are subject to change. 

 

You may not use your Ameriprise® Visa Signature® or Ameriprise® Premier Visa Signature® card account (including, but not limited to, the use of convenience checks and cash advances drawn on your credit card account) to purchase investments or securities.  

 

Ameriprise Bank, FSB provides deposit, lending, and personal trust products and services to its customers, including clients of Ameriprise Financial Services, LLC (AFS). Ameriprise Bank, FSB and AFS are subsidiaries of Ameriprise Financial, Inc. Your Ameriprise advisor may earn compensation in connection with the Ameriprise Bank products that you choose to open. 

 

Investment products are not insured by the FDIC, NCUA or any federal agency, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.

 

Securities offered by Ameriprise Financial Services, LLC. Member FINRA and SIPC.

 

Investment advisory services and products are made available through Ameriprise Financial Services, LLC, a registered investment adviser.

 

Ameriprise Bank, FSB. Member FDIC. 

 

Ameriprise® and Ameriprise Financial logo are registered service marks of Ameriprise Financial, Inc. 

 

© 2026 Elan Financial Services 

 

© 2026 Ameriprise Financial, Inc. All rights reserved.